Profilo service delay

On 14.11.2025 I purchased a Profilo KM10611JTR 10 kg heat pump dryer via n11 from an authorized Profilo seller, and the product was delivered by cargo on 18.11.2025. During the first opening and control carried out by the authorized service on 29.11.2025, it was determined that the machine’s door wa...

On 13/09/2025, I purchased a brand-new Profilo BMS 623V1 Solo dishwasher, DVE6G560 angled hood, and OE36K6P10D self-controlled built-in gas stove from the Profilo store at Gimsa Park Mall in Eryaman, Ankara. The products were delivered to my home on 16/09/2025. However, the authorized service refuse...

I bought a washing machine from Profilo, the cargo brought the product home and I received it because there were no tears or crushing in the box. When the service opened the box to install the product, they noticed that there were scratches on the product. When I asked for the product to be replaced...

I purchased a dishwasher from Profilo, and within the first week of using it, all my new glasses ended up scratched. I promptly reported the issue, anticipating swift assistance, but rather than getting help, I encountered excuses and unfulfilled promises. They kept assuring me that someone would re...

Profilo Friat8as/01 My built-in microwave oven had a burn on its paint at the junction of the lid and the lid with the housing within two months. An appointment was made on 14/02/2025 through customer representatives on 15/02/2025 at 11.00-13.00. The service officer who came to the appointment said ...

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I live alone. Around 2022, I bought all brand-new appliances to set up my home. I was originally looking at brands like Arçelik for white goods, but I was advised to buy Profilo instead—"Go for something good while you're at it, it's German-made, and you'll use it for years even after you get marrie...

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Hello, I bought a Profilo brand washing machine in 2021. I have been using it for 3 years without any problems, but for the last month, my machine started making a very loud noise while spinning. About 10-15 days ago, I called customer service and requested service. The representative said I would b...

On November 29, 2024, I purchased a washing machine (Model: CGA254Z1TR) and a dryer (Model: KM10610CTR) from Profilo. However, I have encountered serious issues with these products. Problems such as the delivery of incorrect items instead of the ordered ones and delays in delivery have occurred. Whe...

My name is R*** E*** (0541 142 ** **). On 23/08/2024, I purchased a Profilo brand refrigerator with stock code BD2086WFXN from an authorized Profilo dealer. Later, the authorized service delivered the refrigerator on 27/08/2024. About 15-20 days after getting the refrigerator, yellowing started to a...

I am extremely frustrated with my PROFILO refrigerator, which had its thermostat and control board replaced on August 23, 2023. Since then, we've been facing ongoing problems, forcing us to eat out for the past two weeks because the fridge is still not working. We can't store any food at home, which...

We purchased a Profilo BD3076IFAN refrigerator about 1.5 years ago. For the first year, everything was fine, but for the past 5 months, the vegetable compartment has been accumulating water, turning into a small pond. All our fruits and vegetables are rotting. I've called the service team multiple ...

I bought a fridge from Profile, which was delivered on April 19, 2024. After the delivery, the authorized service came and installed it. The blue tapes applied to keep the covers in place were removed. However, residue from the tape remained on the upper cover. When my mother mentioned this, they sa...

To whom it may concern at Profilo authorities, It's 2024, and you're still inconveniencing people with lengthy installations. It's quite disappointing that you don't even offer installation slots on weekends. And to make matters worse, there's no guarantee that your technicians will actually show u...

We purchased a washing machine from Profilo. The warranty has expired, and the machine started making excessive noise. I called the service, and they said the spring was gone, but it didn't fix the issue. I called again, and they claimed we were overloading the machine with laundry. Even after reduc...

I've been waiting for nearly a month for the replacement of my refrigerator, deemed suitable for exchange by the service on 18/12/2023. Not only has my product not been delivered, but no one has bothered to call and provide any information. This level of indifference and lack of quality is unaccepta...

I bought a washing machine from Profilo, and the service was really awful. They totally wasted my whole day. I called multiple times, and every time they said they would call me back right away, but it never happened. They were supposed to come between 9 and 10 in the morning, but it was already 6 t...

The refrigerator we bought from Profilo for our summer house has been malfunctioning since day one. Despite numerous service visits, the issues persist. The products inside freeze in the partial refrigerator, and the freezer accumulates snow. Recently, when I returned after 10 days, I discovered gla...

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I bought a Profilo built-in oven, but it seems like there's a problem with the bottom part not heating properly. So, I had this service technician come over to check out the problem, but they said they couldn't find anything wrong and just left without fixing it. I don't know what to do next. This i...

I'd like to tell you about my frustrating experience with a washing machine I bought on December 8, 2022. The machine broke down less than a year after I bought it. I called for help because I had no idea what was wrong, and they arrived the next day. After inspecting the machine, they informed me t...

Your company has caused us significant distress during the past month. How can I trust the installation of a machine that your service couldn't handle? How can I be certain that the machine is properly manufactured and won't malfunction again? Instead of using polite language, your customer represen...