I've been waiting for nearly a month for the replacement of my refrigerator, deemed suitable for exchange by the service on 18/12/2023. Not only has my product not been delivered, but no one has bothered to call and provide any information. This level of indifference and lack of quality is unacceptable for any company. The call center mindlessly repeats the same words like a parrot, and there's no one focused on finding solutions. After this experience, I won't recommend this to anyone in my circle, friends, or family, and I'll actively discourage them.
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
We submitted a repair request on 11/10/2023 due to a problem with the washing machine lid not opening. When service technicians arrived to address the issue, they stated that they would order a replacement part. More than a month has passed as of 13/11/2023, and no changes or information have been p...
On July 31, 2023, I purchased a 678551 E combination refrigerator, and it has been nothing short of a nightmare. The upper and lower compartments both have a tendency to freeze everything inside, solidifying my groceries. I've had the service team out to my house three times now, and the problem sti...
I'm writing to tell you about my frustrating experience with Beko regarding my new refrigerator, which has been nothing short of a nightmare. Due to the failure of my old fridge, I purchased a new one from Beko's Umraniye branch on July 4, 2023. However, the refrigerator that arrived on July 7 was d...
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