We purchased a washing machine from Profilo. The warranty has expired, and the machine started making excessive noise. I called the service, and they said the spring was gone, but it didn't fix the issue. I called again, and they claimed we were overloading the machine with laundry. Even after reducing the load, the problem persisted. When I called again, they rudely told me not to call them anymore. Persisting, I was then told that I didn't know how to do laundry. Later, customer service claimed the issue was with the zipper. I pointed out that the noise occurred even when washing towels, and they blamed it on the zipper again. Today, I called a regular mechanic who found that the shock absorbers were faulty and the machine was worn out. I'm relieved that the annoying noise has finally stopped. I must commend Profilo's customer service and service team for their disrespectful attitude and lack of professionalism.
I'd like to tell you about my frustrating experience with a washing machine I bought on December 8, 2022. The machine broke down less than a year after I bought it. I called for help because I had no idea what was wrong, and they arrived the next day. After inspecting the machine, they informed me t...
I bought a washing machine from Profilo, and the service was really awful. They totally wasted my whole day. I called multiple times, and every time they said they would call me back right away, but it never happened. They were supposed to come between 9 and 10 in the morning, but it was already 6 t...
Hello, I bought a Profilo brand washing machine in 2021. I have been using it for 3 years without any problems, but for the last month, my machine started making a very loud noise while spinning. About 10-15 days ago, I called customer service and requested service. The representative said I would b...
Since the day I bought a Profilo washing machine, there has been a sound from the drum while washing clothes, we bought it because it was durable, it came out as soon as I bought it, it was broken, I went to the place where I bought the product for a complaint, they asked for a service fee for the g...
I bought a Vestel washing machine, but sadly, my experience has not been what I thought it would be. The machine made a very loud noise every time it switched to drying mode, even the first time I used it. I knew this wasn't normal, so I called Vestel's official service. The technician casually said...
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