I made a deposit with my prepaid card on Pocket Option, but in my country the card is not issued with a name on it. Even when I went to the bank to request a bank statement for the prepaid card with a stamp and employee signature, they told me they do not have a policy for providing prepaid card statements either through an application or a PDF version. That is why I went there personally. Now Pocket Option is creating problems again with issuing the card statement in my name.
Pocket Option expects me to provide a bank or M-Pesa statement in order to refund my money. However, I’m simply requesting the return of the funds I d...
I submitted a withdrawal request through Pocket Option, and to my surprise, it was canceled without explanation. A day later, they suddenly asked me to send a photo of my ID along with a handwritten note, which I find completely unreasonable and suspicious. Why wasn’t this verification step required...
I changed my Turkcell line to a postpaid line, and when I tried to set up an automatic payment, I received a warning that an existing automatic payment order was already in place. I contacted the bank that appeared to be handling the payment, both by phone and in person at a branch, but they confirm...
My Pocket Option account was unfairly banned without any explanation, and I have been unable to reach them. Despite multiple attempts to contact them via email, I have received no response. I am not even asking for my profits—just the refund of my initial deposit. It is completely unfair to block my...
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