I purchased the Philips Airfryer XXL 9650/90 with an invoice dated 12/05/2020. At first, I was satisfied with the product and even recommended it to at least five friends. However, after using it for three to four months, the machine started blowing cold air and only displayed lines on the screen. None of the buttons, including the on/off button, worked properly. I took it to the Besiktas service center for repair, but they claimed that they could not find any issues during their testing. I eventually moved to Marmaris, and during transportation, the product's box was damaged due to excessive taping. I disposed of the box and took the product to the Marmaris service center, where they were unable to repair it and suggested that I send it to Istanbul. After testing the product for over a month, the Istanbul service center also claimed that they could not find any problems. I took the product back to Marmaris, and the service center determined that the problem was with the product, not me. They attempted to change the "brain" of the product, but it still did not work. The service center then informed me that they were waiting for parts to replace the keypad. After the keypad was changed, the product worked for a brief time, but the keys were still not functioning properly. I asked the service center how to exchange the product, but was told that without the box, they could not send it to the Netherlands center. When I called the customer service, they informed me that I had no right to exchange the product since it was over 1.5 years old. However, the product had already spent over a year in the service center within that time frame. I regret my decision to purchase this product, as the company appears to be unreliable. There seems to be a lack of coordination between the service and customer service centers, and it is concerning that I may need to rent a warehouse for my small household appliances and white goods. I am now left with a product that has not been properly fixed, even though it has been in the service center numerous times. Is this my fault? I will be sending a video to the Netherlands center that shows the current problem with the product.
Dear Philips Customer Service,I'm writing to express my dissatisfaction with the Philips HD9255/60 Airfryer basket that I purchased from Turkey. Unfortunately, the Teflon coating of the basket peeled off within just one year, and rust has developed in the basket. I want to emphasize that I followed ...
I did a lot of research and ended up buying a Philips air fryer because I trust the brand. I got the product on May 23, 2023, and I've only been using it for two days, all my reseacrh just blew in my face!! When I was cleaning the fryer, I found out that the top lid had melted, just like other peopl...
Dear Sir/Madam, I will explain the grievance I experienced with my product below. My Philips boiler iron has malfunctioned. I took it to İzmir Karşıyaka Sezel Technical Service. It was said that the main display card will be changed, I paid the price, it was said that it has 6 months warranty. In a ...
Unboxing my Philips Airfryer revealed an unpleasant surprise. I eagerly turned it on the day it arrived, only to discover that it did not heat up at all. Instead, it makes a constant motor noise before shutting down. Regardless of whether I set it for 5 or 10 minutes, it cycles between working and s...
I bought the Philips AC3033/10 air cleaner from Media Markt on October 10, 2022. To my surprise, after a year of using the device, it started giving off a bad smell every time it was turned on. When I looked at the filter, I noticed that it had an oddly sour and unpleasant smell. I called the Philip...
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