Philips Insists on Not Replacing a Broken AirFryer

Ayfer
February 10, 2023 6:37 pm
15

I purchased the Philips Airfryer XXL 9650/90 with an invoice dated 12/05/2020. At first, I was satisfied with the product and even recommended it to at least five friends. However, after using it for three to four months, the machine started blowing cold air and only displayed lines on the screen. None of the buttons, including the on/off button, worked properly. I took it to the Besiktas service center for repair, but they claimed that they could not find any issues during their testing. I eventually moved to Marmaris, and during transportation, the product's box was damaged due to excessive taping. I disposed of the box and took the product to the Marmaris service center, where they were unable to repair it and suggested that I send it to Istanbul. After testing the product for over a month, the Istanbul service center also claimed that they could not find any problems. I took the product back to Marmaris, and the service center determined that the problem was with the product, not me. They attempted to change the "brain" of the product, but it still did not work. The service center then informed me that they were waiting for parts to replace the keypad. After the keypad was changed, the product worked for a brief time, but the keys were still not functioning properly. I asked the service center how to exchange the product, but was told that without the box, they could not send it to the Netherlands center. When I called the customer service, they informed me that I had no right to exchange the product since it was over 1.5 years old. However, the product had already spent over a year in the service center within that time frame. I regret my decision to purchase this product, as the company appears to be unreliable. There seems to be a lack of coordination between the service and customer service centers, and it is concerning that I may need to rent a warehouse for my small household appliances and white goods. I am now left with a product that has not been properly fixed, even though it has been in the service center numerous times. Is this my fault? I will be sending a video to the Netherlands center that shows the current problem with the product.

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