In 2017, we purchased an Inglesina stroller and loved using it with our first child. However, now that we’re expecting a new baby, we noticed the right rear wheel is wobbling. When we took it to Eser Puset, the authorized service center, they said the pin inside the wheel had come out and could not ...
I just bought the Inglesina Electa travel system yet I’m very unhappy with my experience and feel compelled to give my opinion. The travel system is supposed to have a sleek look and a light frame, but it doesn't live up to those claims. it was hard to fold and unfold the system, especially with one...
After seeing the Inglesina Fast Table high chair's impressive score for portability, thought it’s what I wanted, the ability to attach it to different tables for feeding convenience is one of the main selling points of this high chair but I ran into a huge obstacle after attempting to set it up on m...
for that kind of money, I expected perfection. But when it arrived, I found that the folding mechanism was anything but easy. It's supposed to be a breeze, but I struggled every time, and forget about doing it with one hand! the worst wasn't this though after a few uses something happened and it got...
Last August, we bought an Inglesina Electa stroller and car seat. My little one is just 3 months old, and I've noticed that the color of the car seat's headrest is already starting to fade. I reached out to the dealer, and they instructed me to send in the car seat. But how can I possibly go out wit...
Hello. I used the product in 2021 for my first baby. I started using it again 4 months ago. However, the lower crossbar profile broke. I don't think this is a user-related problem. According to my research on Xolvie and other sites, the product's lower crossbar profile tends to break frequently. Lik...
I bought the Inglesina Trilogy stroller in 2018 and used it for about two years. When I started using it again in 2021 for my second child, one of the cross profiles on the lower part broke within six months. While researching where to get it repaired, I found out that it was no longer under warrant...
I couldn't get rid of the wheel problem on my Inglesina Trilogy stroller. About 5-6 months after the initial purchase, the wheel came off the socket, and I sent it for repair. Initially, they asked for payment because I bought it from Ebebek. Later, Ebebek handled it. Now, the same issue has repeate...
"The product's warranty certificate has been sent to you, and I have been informed about the repair costs. However, the issue I am experiencing with the product is not due to my own actions. If you provide a warranty for carrying up to 20 kilograms for your product, then a breakage in such a metal part when my daughter weighs 15 kilograms is entirely a chronic problem of your product. If this is a chronic problem, the warranty period should be offered to the customer as a lifetime warranty. I request that you resolve this issue, which is due to your product and has caused inconvenience to many of your customers, as I chose this product by paying the highest price at the time."
"Even though I wrote my Hepsiburada order number to the supplier named Gezenbebe, instead of finding a solution, they told me to request my invoice from the main brand I shopped from, Hepsiburada. Anyway, to cut a long story short, we sent our invoice in response to the email sent to my personal email by Ms. Aslı D. from Medizane Teknik (gezenbebe.com), saying that the invoice was missing. We are expecting an urgent response. Note: I kindly request that you resolve our grievance without directing us to the Hepsiburada site and complicating matters, even though you procure and issue the invoice yourself. Additionally, there are also discolorations on the upper canopy fabric of the baby stroller. I want a solution for this situation as well!"
