I have been using the Philips 3000 Series XU3000 robot vacuum for about two years. I purchased the product for approximately $357 from the Teknosa store at Nata Vega Shopping Mall in Mamak, Ankara, and I believe it is still under warranty.
For the past 7–8 weeks, the vacuum has been shutting down by itself even when the battery level shows around 50%. However, when I check the mobile app, it still appears to be cleaning as if it’s functioning normally. I would like to know why this issue occurs.
Additionally, the accessories—especially the brushes—bend and wear out very easily. Since I couldn’t find original replacement parts, I had to purchase them from Trendyol instead.
When I visited the Teknosa store where I bought the product, they told me they couldn’t help and redirected me to Philips service. I’m quite dissatisfied that I didn’t receive the same level of attention and support I had during the purchase process.
I request a clear explanation of why the vacuum shuts down at around 50% battery and expect a proper solution to this issue to be provided.
I purchased the Philips 7000 Series robot vacuum about a year ago for ₺30,000, and it is still under warranty. However, the product stopped working five months ago and began spinning in circles. I took it to the authorized service center, Düztaş Elektronik in Akhisar, Manisa, and my service receipt ...
I bought Philips robot vacuum on January 14, 2025, from a technology store. It stopped working in March, and as a result, the device was replaced with a new one. About two months later, the replacement product suffered a motherboard failure, and its motherboard was replaced. However, about a week af...
My Philips 2000 Series XU2000/22 robot vacuum has, for the past 10 days, been showing the error message “Something is stuck in my side brush” immediat...
For the past five months, my Philips Robot 3000 Series 3100 model robot vacuum has been displaying two recurring errors: “laser sensor jammed” and “water pump malfunction.” When the device speaks, it reports a laser sensor issue, but the mobile app shows a water pump error instead. Due to this prob...
In November 2023, I purchased a Philips PHI XU3000/02 HomeRun 3000 Series Aqua robot vacuum cleaner from MediaMarkt. About two months after the purchase, the device began experiencing various malfunctions, and since then, I have had to send it for service 8 to 10 times. Each time, a different issue ...
Comments