Defective Philips Robot Vacuum: Multiple Failures & Replacements in 5 Months
I bought Philips robot vacuum on January 14, 2025, from a technology store. It stopped working in March, and as a result, the device was replaced with a new one. About two months later, the replacement product suffered a motherboard failure, and its motherboard was replaced. However, about a week after that, the product stopped working entirely. As shown in the video, it moved back and forth as if it sensed obstacles in front of it. This product, for which I paid approximately ₺30,000, has been to service twice in just five months and was already replaced once, yet I still cannot benefit from it in any way. I honestly wish I had bought a Roborock instead.
Dear Ms./Mr. Cazip, Hello, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Dear Ms./Mr. Cazip, The results of our detailed investigation regarding the issue you shared have been communicated to you verbally. Thank you for your patience and understanding during this process. If you have any questions or additional requests, please do not hesitate to contact us. Best regards, Philips Home Appliances
