I have been using the Philips 8000 series vertical vacuum for normal home cleaning for about 3 months. For the last 2 weeks, the connection part of the device was loose, and during normal use today, the plastic part at the joint finally broke completely. There was no impact, fall or misuse; it broke during ordinary cleaning, which clearly shows that the plastic parts are of poor quality. This is not the first time I have been disappointed with Philips products; I have previously had serious problems with other Philips devices in my home, and now experiencing such an issue with a product I bought only a few months ago has completely destroyed my trust in the brand. Considering the economic conditions in Türkiye and the high price level of your products, I expect much higher durability and quality. I clearly state that I do not want a repair for this product. I request that my Philips 8000 series vacuum cleaner, whose plastic part broke during normal home use, be replaced with a brand-new device free of charge, and that this process be carried out without attributing the problem to user error.
Hello Mr. Ahmet, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Ahmet, The results of our detailed investigations regarding the issue you shared have been communicated to you verbally. Thank you for your patience and understanding during this process. If you have any questions or additional requests, please do not hesitate to contact us. Best regards, Philips Home Appliances
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