I purchased Antalya-Cairo flight tickets from Pegasus Airlines, which stated that the tickets were cancellable within 24 hours with a full refund. On the same day and at the same time, I made two ticket purchases using different cards for the same flights. I also made one ticket purchase for a flight on a different day but at the same time, totaling three ticket purchases.
When I canceled my tickets, ₺300 was immediately deducted, and I was faced with a loss of ₺600 for the two canceled flights. When I called customer service, I was rudely told to read our rules carefully, and that deductions are applied at this airport. When I filed a complaint, I received the same response.
However, no such rule is mentioned during the ticket purchase process, and it is stated that you will receive a full refund within 24 hours without any deductions. Pegasus is unfairly profiting by providing people with incorrect information. I demand the refund of the deducted amount.
I purchased round-trip tickets from Cairo to Istanbul with Pegasus, carefully noting the “free cancellation within 24 hours” statement under the ticket price for both flights. After realizing I selected the wrong dates, I canceled the tickets immediately. However, despite paying ₺3,226 and ₺2,846 fo...
I purchased two tickets from Pegasus Airlines. The first ticket was successfully issued, and the payment was processed. However, the second ticket was not issued, yet the payment was deducted from my account. In other words, I was charged twice for the same ticket. I canceled the first ticket, and i...
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