Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request and canceled my international flight, changing it to Istanbul-Ankara. They charged an additional ₺940 on top of my ₺2400 ticket without providing any assistance. When I lodged a complaint via email, they claimed to have listened to the call recordings, blamed me for the issue, and refused to address the problem. Despite my request for the call recordings, they never responded. I demand a refund for my international flight ticket. Pegasus Airlines has caused me significant distress and left me stranded without any assistance, despite my payments of ₺2400 + ₺940. They only refunded me ₺241. I urge Pegasus Airlines to rectify this situation by refunding my June 13 international flight ticket.
I contacted Pegasus customer service to change my Ankara-Stockholm flight (October 4 - October 10) to Oslo-Ankara. I paid an extra fee to make the change, but when I checked the ticket, the representative had mistakenly booked me a flight from Istanbul to Oslo and back to Oslo. I’ve called several t...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
Pegasus Airlines sold me a flight ticket, and despite having paid the airline's fee in advance, I had to cancel my reservation because I accidentally booked the wrong date. They charged me 1,250 Turkish Lira. They are a dishonest company that will hang up on you, so I strongly advise you to avoid do...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
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