My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane arrives," they said, dismissively and mockingly. I called the airline's main office twice. During the initial call, they stated that there had been no changes and that the flight would depart on time. On my second call, a staff member yelled back, "Delays happen at the airport anyway." This Pegasus Airlines experience has been nothing short of a nightmare. I was frustrated and disappointed by the staff's lack of communication and condescending attitude. Airlines must prioritize passenger concerns and transparency now.
A few months ago, I purchased a Pegasus Airlines ticket from Izmir to Kayseri. Due to unforeseen delays, I arrived at the airport just before departure. While checking in at the Pegasus counter, I was unfortunately met with a rude and loud staff member who reacted poorly to the situation. Despite f...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
I don’t understand how Pegasus Airlines manages to delay nearly every flight without any prior notice. This has happened multiple times, and this time, I have been waiting inside the plane for over an hour with no clear explanation on when we will take off. The lack of communication and disregard f...
I purchased a ticket with Pegasus Airlines for a journey from Gaziantep to Istanbul. I got to the airport with plenty of time to spare, but even though my flight was still 35 minutes from leaving, I was denied boarding. It was incredibly frustrating that there wasn't a single staff member at the air...
On June 12th, we booked tickets with Pegasus for the 08:10 flight from Sabiha Gökçen to Antalya. Our flight was delayed and took off at 08:55, which we accepted. However, 25 minutes after takeoff, the plane had a malfunction, and the pilot announced we needed to return to Sabiha Gökçen. After a long...
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