I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, stating that I could make the change by simply paying the fare difference. I confirmed this information multiple times and received the same assurance, prompting me to cancel my existing check-in. However, when I attempted to purchase the new ticket, I was informed that the promised option was unavailable. I believe Pegasus provided false and misleading information which directly led to my loss. Despite lodging a formal complaint, no action has been taken, and I have received no follow-up communication. Consequently, I was forced to repurchase a new ticket using funds I could barely afford. For the past three weeks, I have only been told that the incident is under investigation and that camera footage will be reviewed, yet there has been zero progress. I have encountered a company that shows a blatant disregard for its customers and employs personnel who are clearly incompetent. I demand that Pegasus compensate me for all losses incurred and rectify this grievance immediately. Never fly with Pegasus. Their lack of customer care is appalling.
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
I purchased a ticket with Pegasus Airlines for a journey from Gaziantep to Istanbul. I got to the airport with plenty of time to spare, but even though my flight was still 35 minutes from leaving, I was denied boarding. It was incredibly frustrating that there wasn't a single staff member at the air...
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
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