Paysend withheld my money for verification, how can I reactivate the transfer?

When Paysend withholds your money for verification, the most effective approach is to take clear, documented steps to speed up the release of the transfer.

Here’s how to proceed:

• Log in to your Paysend account (web or app) and check the Transaction History section to see if the status shows “pending verification.”

• Prepare the most common documents they usually request: a valid ID or passport, proof of address (utility bill or bank statement), and in some cases, proof of the source of funds.

• Upload the documents through the app under the Verification tab, or reply directly to the support email if you already received a notification.

❗ If you don’t receive a response, consider filing a complaint on Xolvie to seek a resolution.