Xolvie Resolution Specialist August 29, 2025 12:42 pm
When Paysend withholds your money for verification, the most effective approach is to take clear, documented steps to speed up the release of the transfer.
Here’s how to proceed:
• Log in to your Paysend account (web or app) and check the Transaction History section to see if the status shows “pending verification.”
• Prepare the most common documents they usually request: a valid ID or passport, proof of address (utility bill or bank statement), and in some cases, proof of the source of funds.
• Upload the documents through the app under the Verification tab, or reply directly to the support email if you already received a notification.
❗ If you don’t receive a response, consider filing a complaint on Xolvie to seek a resolution.
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