Paysend suspended my account, how can I reactivate access without losing the balance?

If Paysend suspends your account and you still have a balance available, it’s important to act quickly so you don’t lose access to the money.

Here are some practical steps to try to reactivate it:

• Go to the support section in the app or on the website and select “Suspended account” as the reason for the claim. Attach a scanned copy of your ID or passport to confirm your identity.

• Send an email to [email protected] including your customer number, suspension date, and pending balance. Explain that you require immediate access or a refund of the funds.

❗ If your account or money hasn’t been released, explore Xolvie to read about the challenges others have faced and share your story.