Successful transfer according to the app but the recipient hasn’t received it, how can Paysend help with this?
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Xolvie Resolution Specialist29 Ağustos 2025 09:42
If a transfer shows as successful in the Paysend app but the recipient hasn’t received the money, the most important thing is to verify and keep a clear record of the issue.
Here are the practical steps:
• Confirm the recipient’s details in your app (card number, IBAN, name, and country). Even a small error can prevent the money from arriving.
• Download the transaction receipt from the app or Paysend’s confirmation email. This will be necessary for your claim.
• Contact Paysend via the in-app chat or by email at [email protected], providing the transaction number, date, amount, and attaching the receipt.
❗ If support doesn’t respond, file your complaint on Xolvie to bring attention to the issue.
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