Xolvie Resolution Specialist August 29, 12:42 pm
If Paysend fails to process a payment but still deducts the money, it’s crucial to act quickly to recover the amount. Here are the most effective steps:
• Check the payment status in the app: go to your transaction history in Paysend and take screenshots showing it as “failed” or “pending.”
• Contact official support: write to [email protected] explaining the issue, include the transaction number, date, amount, and attach proof of the charge.
• Use the claims form: go to support.paysend.com and open a ticket. This way you’ll get a case number for follow-up.
• Notify your bank: if you don’t see a refund, request a chargeback by providing screenshots and Paysend’s failure notice. This can speed up the reversal of the money.
❗ If the problem remains unresolved, share it on Xolvie to seek a resolution.
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