I sent money to the wrong number and Paysend isn’t helping with a refund, how can I recover that money?

When you send money to the wrong number with Paysend, the key is to act quickly and keep a written record to increase your chances of recovering it.

Here are the practical steps:

• Check your history in the Paysend app and take screenshots showing the number the money was sent to and the transaction confirmation.

• Contact support immediately through the in-app chat or by email at [email protected], providing: transaction number, amount sent, the correct number, and the incorrect number.

• Ask Paysend to initiate the reversal process. They usually contact the recipient, but the refund depends on whether the recipient accepts it.

❗ If there’s no response within 3–5 days, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.