On the 23rd of this month around 7:00 AM, I used Paysend to send money to my father’s bank card back home. However, even after five days, the money has still not arrived in his account, and it has also not been returned to my own card.
I check every single day, but there is no sign of the transfer or any refund. This situation is extremely stressful, as I urgently need access to this money. The purpose of using Paysend is to send funds quickly and securely, but this experience has been the complete opposite.
I need Paysend to immediately investigate this failed transfer and confirm whether the funds will be deposited into my father’s account or returned to me without further delay. Customers should not be left waiting for days without clear communication.
I demand a prompt resolution—either deliver the money to my father’s card or refund it back to me right away.
I am very frustrated with Paysend because my money has been on hold for the past three days and I still have no answers. Every time I try to reach out, I only receive the same repeated generic messages, with no actual support or explanation. There is no real person taking responsibility or providing...
I made a money transfer through Paysend, but the funds never reached the recipient’s account. It has now been 15 days, and my money is still missing with no clear explanation. The transferred amount of 518€ has simply disappeared, leaving me without access to my own funds. I expected a fast and rel...
On October 28, I sent money using Paysend, but the transfer is still showing as pending inside the app. The funds have not been delivered to the recipient, and my money remains stuck. I expected a fast and secure transaction, but instead I am left waiting with no solution. I tried reaching out to P...
On February 16, 2025, at 07:14, I transferred €1,100 from my bank account (HR42 2402 0063 2126 6555 9) to my Paysend account. However, the money never arrived. Then, on February 18, 2025, at 19:05, I made another transfer of €215 from the same bank account to the same Paysend account, and once agai...
On January 21, money was sent to me via Paysend from Miami, USA directly to my IBAN account. It has now been 23 days, and I still have not received the funds. The money has not been credited to my account, nor has it been returned to the sender. During this time, I have messaged Paysend 52 times se...
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