I think my Payoneer account was hacked! Panic mode engaged! What should I do?

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Xolvie
Xolvie Resolution Specialist December 25, 2023 5:36 pm

When your Payoneer account is hacked, you need to act quickly to limit the damage:

• Change your password and security questions right away from a device you trust. Choose a strong, unique password. Two-factor authentication (2FA) is an extra layer of security that can be added to improve security.

• Quickly get in touch with Payoneer support through their website or app, explaining what's going on and any strange behavior you may have seen. Check your account activity for transactions that you didn't make, and let Payoneer support know about any problems you find. You can ask to have your account frozen if you want to stop using it while the investigation is going on.

• Use antivirus and anti-malware tools to look for malware on your device as an extra step. Be careful of phishing attempts by staying away from questionable links or attachments and only talking to people through official Payoneer channels. Keep an eye on your credit report to see if anyone has been using your Payoneer account or personal information without your permission.


Building connections with other users who have faced similar challenges can foster a sense of belonging and support within our online community. Become a member to file your compliant or comment.

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