Pandora Ring Stones Became Dull and the Surface Turned Dark
The ring I purchased from Pandora in January 2025 has developed noticeable dullness on the stones and dark discoloration on its surface. I first contacted your Pandora store at Antalya 5M Migros Mall to request cleaning and an inspection. The staff at this location told me that they could not clean the product, but since the ring was still within its two-year warranty period and showed visible damage, it was eligible for a replacement. However, I did not have the necessary documents with me at the time, so the process could not be completed that day.
A few days later, I visited your Pandora store at Antalya TerraCity Mall with all the required documents. However, the employee at this location evaluated the product without giving it proper attention and conducted an extremely superficial inspection. Despite the first store telling me that the ring was eligible for a replacement, I was now told that the damage was “not significant enough” and that I should have the ring cleaned instead. I was left dissatisfied because the clearly visible damage was disregarded and the two stores took completely contradictory approaches. This has seriously damaged my trust in the brand.
I request that this inconsistent approach between your stores be addressed, that my ring be inspected again with proper care and attention, and that the appropriate action be taken under my rights within the two-year warranty period to resolve my complaint.
