Pandora Refused a Refund After My Ring Caused Skin Discoloration and Allergy

I am experiencing serious dissatisfaction with a pink stone ring I purchased from the Pandora Panora AVM store. I have been using the product for approximately 11 months, but as early as the first month, the diamond section of the ring began to darken, and the lower part started peeling. The ring now causes discoloration on my finger, making it impossible for me to wear, and it has also caused an allergic reaction. At the time of purchase, I was explicitly told that the ring would not tarnish or peel, and the product description also stated that it had a “long-lasting, non-peeling coating,” which is why I chose this item. When I first experienced the issue, I took the ring to the store and it was replaced; however, the same problems occurred with the second ring as well. When I reported the discoloration and peeling again with the replacement product, I was told that no exchange or refund would be provided and that the issue was due to user error. The store employee made explanations such as “your hand may have rubbed against something” and even claimed that “air itself causes oxidation.” If the product is truly this delicate and non-durable, it should not have been sold using claims like “durable” or “non-peeling.” At this point, the ring is completely unusable for me and looks as though it has become worthless. I have the e-invoice for the product. After going through this entire process, I believe I was misled and that the product failed to demonstrate the durability that was promised. For this reason, my primary request is a full refund of the amount I paid. If a refund is not provided, I request at minimum an exchange for a product that I can use permanently without experiencing the same issues. I respectfully ask that my complaint be taken seriously and that the hardship I have experienced be resolved.