Pandora Silver Necklace Turned Black Within Days

I had previously shopped at Pandora without any problems, but the most recent product I purchased, a silver necklace and chain, turned completely black in a very short period of time in a way I had never experienced with my older Pandora products. When I went to the Novamall Manavgat/Antalya store with my receipt, I was told that the discoloration was not grounds for an exchange. Even though the necklace had completely lost its original shine, the employee tried to convince me that the color had improved by soaking it in a solution and wanted to return the product to me in that condition. However, while the employee was drying the necklace with a tissue, the chain broke, so they were forced to replace it.

During the exchange, I placed the new chain next to the broken one and showed that the solution had actually made no difference. I even showed them an older Pandora bracelet I was wearing that I had purchased from another store and asked why the necklace had developed such abnormal discoloration, but I did not receive a satisfactory answer. Unfortunately, the replacement chain also turned black again within just a few days. I currently cannot use the necklace and charm I paid so much for because I believed they were high-quality products, and Pandora has been a major disappointment for me.

I request that this issue be resolved and that Pandora provide a permanent and satisfactory solution regarding my product.