My trust in Pandora has been seriously shaken due to an issue I experienced with a charm bracelet I purchased from the Pandora Bursa Korupark store, as well as the attitude I encountered at the store afterward. I bought the charm on November 26, and just two months later, on January 26, it suddenly broke on its own. I did not crush it or misuse it in any way—I handled it carefully. Pandora promotes these charms as durable sterling silver products, so it is unacceptable for one to break on its own after such a short time.
When I went to the Bursa Korupark store to report the issue, the staff immediately implied that it was my fault. Instead of offering assistance, they took an accusatory tone. They said they could open a warranty claim but added dismissive and disrespectful remarks such as, “You’re wasting your time, nothing will come of it, you’ll just be walking around with a broken charm. Go ahead and complain wherever you want, nothing will happen to us.”
I am genuinely shocked and disappointed that a large, well-known brand like Pandora would refuse to stand behind such a small product issue—and worse, speak to a customer in this manner. I am requesting that my broken charm be replaced without excuses. A product that breaks within such a short period should not automatically be blamed on user error, and customers should not be treated this way.
I am requesting both a replacement of my defective charm and a formal review of the conduct of the employees at the Bursa Korupark store.
The clasp of a bracelet I purchased from the Pandora store at Ankamall on February 10, 2024 broke. When I took the product back to the Pandora store, I was repeatedly told, “Take it to a silversmith.” I genuinely do not understand why I should be required to take a product I paid a significant amoun...
I purchased a bracelet from Pandora, but less than a year in, the clasp started to tarnish, despite having a warranty. I visited the Pandora store to report the issue, but the staff were unhelpful and dismissive, claiming that such issues are to be expected. While I didn’t expect the bracelet's shin...
A few months ago, I purchased a ring from Pandora, trusting its quality. Unfortunately, the ring has tarnished despite my careful use. When I visited the store to address the issue, I was told it isn’t covered under warranty, and they couldn’t do anything to help. This is incredibly disappointing. ...
I purchased a Moments Open Bangle bracelet from Pandora , with the invoice dated 16.08.2024. One of the stoppers has fallen off. On 03.06.2025, I visited the nearest Pandora store to my home, which is Istanbul Buyaka Pandora, to ask what could be done about the issue. A store assistant took the item...
I bought a Pandora bracelet as a graduation gift for my niece. Shockingly, it started tarnishing after just 10 days, even before being worn. I took it back to the Pandora store at Akasya Mall for an exchange, but the experience was far from pleasant. Initially, I faced condescending attitudes from t...
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