Pandora Charm Broke Twice and Store Refused Refund or Exchange
In March 2025, I purchased a “Japanese Cherry Blossom” charm from the Pandora store at Buyaka Mall in Istanbul. After using the product for a very short time, the charm broke and the flower piece inside fell out.
When I took it to the store, they replaced the item. However, the replacement charm broke again in February 2026 in exactly the same way.
When I brought the item to the store for the second time, they told me they did not have the same product in stock, but that they could order it if I was willing to wait. Because I experienced the same defect twice with the same product, I explained that I believe the item is faulty and requested an exchange for a different product by paying the price difference.
However, they refused this request and said they could only replace it with the same product based on the original invoice price. When I declined that option, I then requested a refund, but this request was also rejected. The payment for the item had been made by credit card.
Due to both the poor product quality and the difficult process I experienced, the Pandora brand has been a major disappointment for me. I request either a full refund for this repeatedly broken charm or the option to exchange it for a different model by paying the price difference.
