In March 2025, I purchased a “Japanese Cherry Blossom” charm from the Pandora store at Buyaka Mall in Istanbul. After using the product for a very short time, the charm broke and the flower piece inside fell out.
When I took it to the store, they replaced the item. However, the replacement charm broke again in February 2026 in exactly the same way.
When I brought the item to the store for the second time, they told me they did not have the same product in stock, but that they could order it if I was willing to wait. Because I experienced the same defect twice with the same product, I explained that I believe the item is faulty and requested an exchange for a different product by paying the price difference.
However, they refused this request and said they could only replace it with the same product based on the original invoice price. When I declined that option, I then requested a refund, but this request was also rejected. The payment for the item had been made by credit card.
Due to both the poor product quality and the difficult process I experienced, the Pandora brand has been a major disappointment for me. I request either a full refund for this repeatedly broken charm or the option to exchange it for a different model by paying the price difference.
My trust in Pandora has been seriously shaken due to an issue I experienced with a charm bracelet I purchased from the Pandora Bursa Korupark store, as well as the attitude I encountered at the store afterward. I bought the charm on November 26, and just two months later, on January 26, it suddenly ...
I purchased a Moments Open Bangle bracelet from Pandora , with the invoice dated 16.08.2024. One of the stoppers has fallen off. On 03.06.2025, I visited the nearest Pandora store to my home, which is Istanbul Buyaka Pandora, to ask what could be done about the issue. A store assistant took the item...
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On Friday, December 12, at around 4:50 PM, I called the Pandora store at Gordion Mall in Ankara to reserve a sun and moon charm that I had been trying to purchase for nearly three months. However, the attitude of the store employee on the phone was extremely disrespectful, and during the conversatio...
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