The clasp of a bracelet I purchased from the Pandora store at Ankamall on February 10, 2024 broke. When I took the product back to the Pandora store, I was repeatedly told, “Take it to a silversmith.” I genuinely do not understand why I should be required to take a product I paid a significant amount of money for to a silversmith, and I find it unacceptable that Pandora does not stand behind its own product.
About one month ago, I went to the Ankamall Pandora store again, and the employee there said something along the lines of, “Don’t bother with this, we won’t deal with it—just take it to a silversmith.” Since Pandora refused to help, I had no choice but to take the bracelet to several silversmiths, but none of them agreed to repair it. As a result, the bracelet I paid so much money for is still broken and unusable.
I am requesting that Pandora repair this bracelet free of charge, or, if possible, replace it with a new product. I expect Pandora to stand behind its product and to resolve the inconvenience I have experienced.
I purchased a Moments Open Bangle bracelet from Pandora , with the invoice dated 16.08.2024. One of the stoppers has fallen off. On 03.06.2025, I visited the nearest Pandora store to my home, which is Istanbul Buyaka Pandora, to ask what could be done about the issue. A store assistant took the item...
I bought a Pandora bracelet as a graduation gift for my niece. Shockingly, it started tarnishing after just 10 days, even before being worn. I took it back to the Pandora store at Akasya Mall for an exchange, but the experience was far from pleasant. Initially, I faced condescending attitudes from t...
I purchased a bracelet from Pandora, but less than a year in, the clasp started to tarnish, despite having a warranty. I visited the Pandora store to report the issue, but the staff were unhelpful and dismissive, claiming that such issues are to be expected. While I didn’t expect the bracelet's shin...
A few months ago, I purchased a ring from Pandora, trusting its quality. Unfortunately, the ring has tarnished despite my careful use. When I visited the store to address the issue, I was told it isn’t covered under warranty, and they couldn’t do anything to help. This is incredibly disappointing. ...
Dear Pandora, In April 2024, I purchased a gold-plated Pandora bracelet from T***** Silver, a store with a Pandora-branded sign, owned by Ş**** T***** Ş****. However, the bracelet's quality has been extremely disappointing, leading me to lose trust in your brand. Despite careful use, the bracelet ...
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