Quick Failure of the Omix X700's Front-Facing Camera
Hello Xolvie by Sikayetvar, we have a problem with the Sefaköy Armoni Park branch's tech department. We've been consistent customers, always purchasing our televisions and phones from there. However, this time, we bought an Omix x700 with 128 Gigabytes, 8-core, and 8 GB RAM phone. After using it for just 2-3 days, the phone started acting up on its own. It would randomly touch other parts of the screen, like switching to different parts of a YouTube video or typing messages without any input. We returned the phone, requesting an exchange. They took the product, and for about one and a half months, almost two, we called them to check on its status. What happened? Where's the device? My wife suffered because she was using it, and we have two kids who go to school and rely on the phone. Finally, we got the exchange, and we opened the new product in a sealed box. Yet, within a few days of use, the same issues resurfaced. My wife isn't even using it anymore. We tried to engage in video calls, and the front camera just doesn't work. Sometimes it opens, showing purple lines on the screen, and then it closes again. This happens not only on WhatsApp but also on regular camera apps and video calls. There's a malfunction with the front camera, and we've taken it back to Teknosa. We don't want to get it repaired; we want a refund or a Teknosa gift voucher. We don't want the product, and we don't want to use the Omix brand. We're making this complaint against Omix because we don't want to wait for another one or two months. We're suffering, and we need a working phone. Our financial situation isn't great, and I work as a taxi driver. Thank you, and I appreciate anyone who helps. We're in a difficult situation, and we need the phone. I don't want the product; I want a Teknosa gift voucher or a refund. Please resolve my issue. Thank you, and best regards.
The front camera of the product does not open; sometimes it opens, then purple lines appear, and it shuts down.
Dear Valued Customer, First of all, we would like to thank you very much for the feedback you have shared. Regarding the matter, we will contact you via your registered contact information as soon as possible to assist you. For support and information, you can also reach us between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey
Dear Valued Customer, First of all, we would like to thank you very much for the feedback you have shared. In order to provide information on the matter, we attempted to contact you through the phone number you shared on Şikayet Var, but we were unable to reach you. If you wish, you can contact us through our customer service number below to receive information. For support and information, you can reach us at our email address and our customer line between 09:00 - 18:00 on weekdays. Best regards, OMIX Turkey
Dear Customer, We attempted to call the contact number you provided, but we were unable to reach you. To conduct a detailed examination of the issues with your device, we kindly ask you to note down the issues and send your device to our central service using the domestic shipping code 860 614 0 83 free of charge. Sincerely, OMIX Turkey omix.com.tr
They have repaired my product. We have never used the new product; the motherboard and camera have been replaced. They are not offering a refund or a gift voucher. Our rights have been violated, and we have lost both our time and money. The phone has become second-hand. I have applied to the Consumer Arbitration Board and filed a lawsuit on your behalf.
