I have a serious complaint about the Omix brand and the KVK authorized service. I sent my Omix X0 device, which was still new, to the authorized service center because it had several issues: it wouldn’t turn on, the screen went blank, and it was freezing. I reported these problems to the service officials, who then contacted me and quoted a repair fee of 5,768 ₺. They claimed the device wasn’t under warranty and had come into contact with liquid, which I found hard to believe. Adding to my frustration, because the repair could not be completed within 21 business days, a replacement was supposed to be issued. However, they manipulated the dates and didn’t provide the replacement phone, despite their policy stating that a replacement would be given if the repair exceeded 10 days. They even suggested that it might be more cost-effective to buy a new phone for 6,000 ₺, as if they were mocking the situation. I sent the device to KVK, who initially said that a refund would be processed because Omix didn’t cover the part. Later, Omix reversed their decision and agreed to cover the part, but when I called KVK to find out which part would be replaced and what the issue was, they said I would only see the details in the report when the phone was returned to me. This whole process has been incredibly frustrating, with the phone being out of commission for two months. I deeply regret purchasing an Omix device and am thoroughly dissatisfied with both the Omix brand and KVK authorized service.
I bought the Omix based on the seller's comments that the phone brand was new and of high quality. However, after a year, the phone began having freezing issues. At first, I didn't notice much of a problem, but over time, it started turning off and on by itself. Initially, this happened occasionally...
I had a terrible experience with Omix. I purchased a phone from one of their stores and, due to overheating issues, I sent it in for service. They informed me that they had changed the battery and tested it, with a promised delivery time of 25 days. However, upon receiving my phone back, I discovere...
I recently had a terrible experience with the customer service at KVK technical service regarding my Oppo Reno 5 Lite phone with an IMEI number 864167050077900. I sent it in because there was an AMOLED screen burn issue. Instead of acknowledging that this is a common problem with AMOLED screens, the...
Since the day I bought it, I’ve been using a phone that constantly malfunctions. I will never buy Omix again—this has been a huge regret. The phone doesn't work properly, and customer service fails to do its job; they are indifferent and disrespectful. KVK says, “If it’s Omix, we can’t do anything.”...
My Samsung S20 Plus phone's warranty had just expired when its screen failed one month later. I took it to KVK Service and spent 4,589 TL on it. When they replaced the battery and screen, it briefly worked before malfunctioning again with screen issues. Back at KVK Service, they claimed a faulty mai...
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