Kiwi.com Booking Email Error Blocks Virgin Australia Flight Details

December 20, 2025 9:40 AM163

I booked a Virgin Australia flight from Cairns to Sydney for 24/12/2025 via Kiwi.com on 17/12/2025, and by mistake, I entered the wrong email address during the booking process. My Kiwi booking number is 713136303, and I am currently in Australia. Because of the wrong email address, I have not received my booking confirmation or ticket details, and I cannot access or manage my booking properly. I urgently need to correct my email address to l.ralton**@icloud.com so that I can receive all travel information and documents for this flight. I have tried to contact Kiwi through the mobile app and by phone, but none of the contact methods have worked, and I have not been able to reach any customer service representative. This situation is creating serious concern, as my flight date is approaching and I have no access to my full booking details. I request that my email address for booking 713136303 be updated to l.ralton**@icloud.com as soon as possible and that all booking and ticket information be resent to this correct email address, so that I can safely complete my trip.

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