Due to an earthquake, our phone got broken, so I decided to purchase an Omix X400 phone from Turkcell Pasaj along with my bill. I bought it in April, and in May, it started freezing and lagging. I created a warranty request, and they asked me to send it for repair the first time, just after a week of purchase. They claimed the issue was resolved and sent it back. However, after another week, the same problem occurred, and I sent it for the second time. This time, they returned it, stating there was a password issue. I fixed the password and sent it back. They repaired it again, and I got it back. However, after a week of use, the same problem returned, and I initiated another warranty request. They mentioned it was now a user error and asked for 1980 TL. How can a brand-new phone with no user errors encounter the same issue three times within four months? Please take this seriously and address the matter promptly.
I bought the Omix based on the seller's comments that the phone brand was new and of high quality. However, after a year, the phone began having freezing issues. At first, I didn't notice much of a problem, but over time, it started turning off and on by itself. Initially, this happened occasionally...
I have a serious complaint about the Omix brand and the KVK authorized service. I sent my Omix X0 device, which was still new, to the authorized service center because it had several issues: it wouldn’t turn on, the screen went blank, and it was freezing. I reported these problems to the service off...
I bought an Omix x400 phone from a Turkcell store, and got to say, it's been nothing but a headache. About 2-3 months after getting it, the phone mysteriously bent all on its own – no drops, no bumps, just went wonky. Turns out, the battery swelled up, causing this weird shape. With a solid two mont...
I am absolutely furious with Turkcell! I bought a Xiaomi Note 14 phone through their application, and it immediately developed a sound problem, then the phone froze and shut down on its own. I still haven't received any follow-up from them. They keep saying I'll be called, but I'm just waiting indef...
I bought the Oppo A60 in February 2025, and within just four months, it started freezing constantly—even during basic tasks like messaging on WhatsApp. I contacted customer service, and they suggested a few troubleshooting steps. I even performed a full factory reset, but none of it fixed the issue....
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