I requested a refund from Obilet but got no response, what can I do next?

If you requested a refund from Obilet and got no response, the first thing to know is that their standard response time is up to 48 hours, so delays beyond that usually mean your case needs escalation.

Start by resubmitting your request through a different channel (online assistant or call center 0850 532 62 58) and clearly reference your previous request, ticket number, and issue. Using live chat or phone is much more effective than waiting on email, especially for unresolved refunds.

If there’s still no reply, check your ticket status via the ticket inquiry/cancellation panel, because refunds (when approved) are usually processed automatically and can take 1–7 business days to appear in your account.

If nothing changes after repeated contact, escalate externally by filing a complaint with Xolvie to seek a resolution.