Obilet Refund and Compensation Request for Cancelled Bus Trip

I purchased three bus tickets through Obilet with Metro Turizm for the route from Göreme to Ankara on October 10. The tickets were issued in the names of Huang Ni Ni Chen (PNR YQFUQV9), Wang Yu Xiu (PNR YQFUQK8), and a third passenger. During the booking process, I selected the option to receive notifications by email.

The trip was cancelled, but we did not receive clear and timely notification from either Obilet or the bus company. As a result, we could not reach Ankara as planned and missed our flight. The bus ticket fees are currently being processed for a refund, but this only covers the cost of the bus tickets and does not compensate us for the main financial loss we suffered.

Due to the lack of proper notification about the cancellation, we missed our flight and lost a total of 1,500 RMB in airfare for all three passengers. I contacted Obilet customer support several times, explained that we missed our flight because the bus trip was cancelled, and requested compensation. However, each time, the conversation was closed without any concrete solution, and I was simply told to contact the bus company instead of receiving proper assistance.

I request that Obilet thoroughly investigate this incident, acknowledge its responsibility as the platform through which the tickets were purchased, and compensate us for the total loss of 1,500 RMB in flight costs resulting from the cancelled bus trip and the failure to provide adequate notification. I am also attaching screenshots of our bus tickets and the relevant circumstances as supporting evidence. Please review this complaint and resolve the matter as soon as possible.