I purchased the Novakid Standard Package but later attempted to switch to the Premium package as the teachers assigned did not meet our expectations. However, the system did not process the upgrade correctly. Instead of transitioning my membership, it added an additional six-month Standard Package, resulting in two separate charges on my card.
I urgently request the cancellation of the Standard Package and a full refund for the duplicate payment. The customer service system is highly inefficient, with no clear way to reach a representative for assistance.
The "manage membership" section should accurately reflect user changes in real-time. I did not intend to create a new membership but simply to modify the existing one. Please resolve this issue immediately by canceling the Standard Package and issuing a refund.
I recently purchased a one-year Novakid subscription, but I will be cancelling it immediately due to an issue I encountered with their lesson credit system. While scheduling a lesson, I selected one Premium lesson to try it out. However, I later realized that two lesson credits were deducted instead...
My Novakid Standard Package membership started on March 24, 2025. After the initial six-month period ended, the membership was renewed without my cons...
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...
I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...
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