My Novakid Standard Package membership started on March 24, 2025. After the initial six-month period ended, the membership was renewed without my cons...
On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...
"Thank you for resolving the issue promptly."
I purchased intermediate one-on-one English lessons from Novakid for my 12-year-old child. However, for the past month, our lessons have been constant...
"I would like to thank Mr. E*** very much. Novakid should have more teachers and offer more alternative class times."
I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...
"Ms. T... was very attentive and solution-oriented, thank you."
On October 11, 2025, I accessed the Conversation Practice section on the Novakid platform, assuming it was free of charge, and created a lesson reserv...
In January 2025, we registered my son for the Novakid app for one year, paying by credit card for ₺3,170. However, they informed me that the price had been updated to ₺3,180 as of September 1, 2025. They said I could pay using EFT at the old price if I preferred. I explained that I did not have any ...
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...
Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...
I purchased 8 lessons through the Novakid app, but later decided to cancel my membership. However, the system wouldn't allow me to cancel it. Even worse, Novakid renewed my membership without asking for my permission and automatically withdrew money from my credit card. This kind of forced renewal ...
"Thank you for the quick resolution."
I created a membership on Novakid for my daughter, but she no longer wants to continue with the lessons. Despite this, I’m unable to cancel the subscr...
When I signed up for Novakid, it clearly stated that there was a 14-day free cancellation period. I intended to try the service for a month first, just to see if it was the right fit. However, without my clear consent, they signed me up for a 6-month automatic payment plan. Now, I can’t reach anyon...
"I would like to thank Ms. Tuğçe for listening to my concerns and quickly providing an alternative solution."
I’ve been a loyal Novakid user for nearly a year and a half, but I'm very disappointed with the issues I’ve encountered while trying to purchase a new...
"I thank Ms. Yasemin for her attention, she patiently solved the problem."
I signed my child up for a trial class on Novakid, and shortly after, I received a promotional email. The email talked about premium and standard memb...
I tried two leading institutions to get my son English lessons and had to choose another institution instead of Novakids because of the price difference. Later, Novakids contacted me because I did not get back to them and made an offer. Since the offer did not state the price difference between Stan...
In the last month and a half, my scheduled English lessons with my 6-month Novakid subscription have been consistently canceled, forcing me to continually reschedule. The ongoing interruptions have created significant difficulties in achieving any level of consistency or advancement in the lessons. ...
"Thank you"
I need to cancel my Novakid subscription because it doesn’t align with my child’s school schedule. Since we can’t use the program, I see no reason to ...
"The translation of the text from Turkish to English is: "An urgent response was made, it was taken care of, my problem was resolved, thank you.""
When I signed up for Novakid, it was advertised that I could cancel anytime for free. However, now I’m unable to cancel my subscription at all. Despit...
"Ms. Tuğçe is very skilled and a very polite lady. She followed the situation from the beginning to the end to improve it and brought it to a conclusion. Her support and attitude were very valuable. I thank her again."
I purchased a 12-month Novakid subscription under the impression that I could cancel within 48 days if needed. However, my daughter doesn’t want to at...
I want to delete my Novakid account but cannot get in touch with anyone to assist me. I’ve tried reaching out via WhatsApp, but I haven’t received any response. Additionally, the help article on the Novakid website provides no useful guidance on how to resolve this issue. This lack of communication...
