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We have been Novakid Turkey members for a long time, and we paid our fee in full upfront by credit card. Despite this, our account has been removed fr...
I have been continuing with a NovaKid membership for about a month after it automatically renewed following the trial period. When I try to cancel my ...
"The refund was processed and I have renewed our membership."
On February 8, 2026, a charge of approximately $74 USD was taken from my NovaKid account, and on the same day my son’s live lesson was canceled withou...
In September 2025, I purchased a 6-month course subscription through Novakid and paid approximately $457 USD for it. However, I have been unable to obtain the invoice for this payment. I attempted to request my invoice, but I have not been able to communicate effectively with the company through an...
I have had a membership with Novakid for the past three months. However, this month I have started experiencing numerous issues. Because my card details changed, the automatic payment for our speaking practice subscription could not be processed. I then made the payment manually. After making the p...
"My issue was resolved; Ms. Tuğçe and Mr. Ahmet, who helped, are extremely skilled and understanding in human communication. Thank you to the team members who addressed my grievance down to the finest detail 🙏"
I purchased a 4-lesson package under Novakid’s January promotion called “New Year Intensive” for $39. I paid by credit card and have the receipt. Afte...
About 10 months ago, I purchased an online English course through Novakid for my child. During enrollment, I was specifically told that payment was based on the number of lessons purchased, and that the time period shown in the system was merely a formality — what truly mattered was the number of le...
Even though I canceled my Novakid subscription on January 4, I received a message as of February 5 stating that my credit card would be charged again for the subscription fee. My payments are processed automatically through my credit card, and since the January fee had already been charged, I cancel...
The ongoing communication issues I have been experiencing with Novakid have still not been resolved. In addition, on February 1, 2026, two of my scheduled lessons were automatically canceled in the system without my approval. While my subscription was still active, these planned lessons were cancele...
We purchased an educational package through Novakid for our daughter in the amount of $214. However, when we realized that her lessons were being recorded and that photos were being taken during class — and since she did not consent to this — we contacted Novakid via WhatsApp the following day to re...
In Novakid Turkey’s Instagram posts and promotional materials, phrases such as “free English course” and “5 free English video lessons” are frequently used. As a parent, the phrase “free lessons” creates the impression that live, one-on-one English lessons with a teacher are being offered. I am conf...
I have been using the Novakid app for my child for some time. While I am generally satisfied with the educational content, I am experiencing serious issues with the payment system and customer communication. I initially started a 12-month subscription with automatic payments, but when the system beg...
My Novakid Standard Package membership started on March 24, 2025. After the initial six-month period ended, the membership was renewed without my cons...
On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...
"Thank you for resolving the issue promptly."
I purchased intermediate one-on-one English lessons from Novakid for my 12-year-old child. However, for the past month, our lessons have been constant...
"I would like to thank Mr. E*** very much. Novakid should have more teachers and offer more alternative class times."
I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...
"Ms. T... was very attentive and solution-oriented, thank you."
On October 11, 2025, I accessed the Conversation Practice section on the Novakid platform, assuming it was free of charge, and created a lesson reserv...
In January 2025, we registered my son for the Novakid app for one year, paying by credit card for ₺3,170. However, they informed me that the price had been updated to ₺3,180 as of September 1, 2025. They said I could pay using EFT at the old price if I preferred. I explained that I did not have any ...
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...
Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...
I purchased 8 lessons through the Novakid app, but later decided to cancel my membership. However, the system wouldn't allow me to cancel it. Even worse, Novakid renewed my membership without asking for my permission and automatically withdrew money from my credit card. This kind of forced renewal ...
