Novakid keeps charging me after I stopped using it, how can I cancel my Novakid membership?

On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...

I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...

I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...

Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...

I purchased 8 lessons through the Novakid app, but later decided to cancel my membership. However, the system wouldn't allow me to cancel it. Even worse, Novakid renewed my membership without asking for my permission and automatically withdrew money from my credit card. This kind of forced renewal ...

When I signed up for Novakid, it clearly stated that there was a 14-day free cancellation period. I intended to try the service for a month first, just to see if it was the right fit. However, without my clear consent, they signed me up for a 6-month automatic payment plan. Now, I can’t reach anyon...

I want to delete my Novakid account but cannot get in touch with anyone to assist me. I’ve tried reaching out via WhatsApp, but I haven’t received any response. Additionally, the help article on the Novakid website provides no useful guidance on how to resolve this issue. This lack of communication...

I had ₺1203 in bonus credits on my Novakid account, but the platform wouldn’t allow me to use them during payment. While Novakid always offers a 25% discount, they don’t let you combine this with bonus credits. If you try to use the bonus credits instead, the discount is significantly less than 25%....

Before purchasing the Novakid program, I received constant messages and reminders to subscribe. However, once I purchased the program, the support completely disappeared. Messages are ignored, there is no contact number available, and all the teachers are fully booked, making it impossible to schedu...

I have been paying for my Novakid membership every month without fail, yet for both October and November, I was not allowed to select lessons for a full week each time. Despite paying the full fee, they deny my access and claim I don’t have the right to choose lessons. I have been trying to explain ...

I want to cancel my Novakid membership, but I cannot reach anyone to help me. When signing up, they called repeatedly to secure my membership, but now that I want to cancel, there is no response. I’ve been trying for days with no results. It shouldn’t be this hard to cancel a subscription. The proc...

I want to cancel my Novakid membership, but I can’t find anyone to assist me. Despite multiple attempts, there is no response or contact available. Customer service offers no support, and there isn’t even a phone number to call. While they were quick to reach out during the signup process, they are ...

I signed up for a Novakid membership for my child, starting with a trial class. However, the class was unusable as the instructor’s camera never turned on, even though my camera and audio worked perfectly. This experience has left me doubting the platform’s reliability. Additionally, I have concern...

I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...

I registered my son for a free lesson on Novakid, but he didn’t want to participate. After creating the account, I regretted it and tried to delete it, but the system won’t allow me to do so. The process is overly complicated, and I can’t find any helpful guidance or support. To make matters worse,...

I am trying to cancel my Novakid membership, but I am facing significant issues. There is no one to assist me, and I cannot complete the cancellation process online. It is incredibly frustrating that while they were responsive during the sign-up process, they are now unreachable when I need to cance...

My child attended a trial class with Novakid, and we decided to continue with the program. Novakid claimed they would apply a discount through my company and stated, “This is the regular price, but with the discount, it’s reduced to this amount.” I agreed and signed up. Later, I recommended Novakid ...

I purchased the Novakid Standard Package but later attempted to switch to the Premium package as the teachers assigned did not meet our expectations. However, the system did not process the upgrade correctly. Instead of transitioning my membership, it added an additional six-month Standard Package, ...

We used NovaKid during the summer, but due to school and other reasons, we no longer wish to continue. For several days, I’ve been trying to reach out to cancel the subscription, but there’s been no response. Meanwhile, I keep receiving automated messages about charges being deducted without my appr...