Novakid canceled our prepaid class without reason, how can I get a refund?

On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...

I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...

I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...

Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...

I purchased 8 lessons through the Novakid app, but later decided to cancel my membership. However, the system wouldn't allow me to cancel it. Even worse, Novakid renewed my membership without asking for my permission and automatically withdrew money from my credit card. This kind of forced renewal ...

When I signed up for Novakid, it clearly stated that there was a 14-day free cancellation period. I intended to try the service for a month first, just to see if it was the right fit. However, without my clear consent, they signed me up for a 6-month automatic payment plan. Now, I can’t reach anyon...

In the last month and a half, my scheduled English lessons with my 6-month Novakid subscription have been consistently canceled, forcing me to continually reschedule. The ongoing interruptions have created significant difficulties in achieving any level of consistency or advancement in the lessons. ...

I had ₺1203 in bonus credits on my Novakid account, but the platform wouldn’t allow me to use them during payment. While Novakid always offers a 25% discount, they don’t let you combine this with bonus credits. If you try to use the bonus credits instead, the discount is significantly less than 25%....

Before purchasing the Novakid program, I received constant messages and reminders to subscribe. However, once I purchased the program, the support completely disappeared. Messages are ignored, there is no contact number available, and all the teachers are fully booked, making it impossible to schedu...

I have been paying for my Novakid membership every month without fail, yet for both October and November, I was not allowed to select lessons for a full week each time. Despite paying the full fee, they deny my access and claim I don’t have the right to choose lessons. I have been trying to explain ...

I want to cancel my Novakid membership, but I can’t find anyone to assist me. Despite multiple attempts, there is no response or contact available. Customer service offers no support, and there isn’t even a phone number to call. While they were quick to reach out during the signup process, they are ...

I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...

I scheduled a trial lesson for my daughter with Novakid, and she was very excited. The platform kept sending me messages and emails leading up to the session, but just three minutes before the lesson was supposed to start, the teacher canceled it. This was incredibly disappointing, both for me and m...

I am trying to cancel my Novakid membership, but I am facing significant issues. There is no one to assist me, and I cannot complete the cancellation process online. It is incredibly frustrating that while they were responsive during the sign-up process, they are now unreachable when I need to cance...

I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...

I signed up for a 3-month education package for my daughter from Novakid, influenced by Instagram ads. Nowhere during the promotional phase or payment process did it mention the distinction between Premium and Standard memberships. After payment, I discovered I had purchased the Standard membership,...

My child attended a trial class with Novakid, and we decided to continue with the program. Novakid claimed they would apply a discount through my company and stated, “This is the regular price, but with the discount, it’s reduced to this amount.” I agreed and signed up. Later, I recommended Novakid ...

I purchased the Novakid Standard Package but later attempted to switch to the Premium package as the teachers assigned did not meet our expectations. However, the system did not process the upgrade correctly. Instead of transitioning my membership, it added an additional six-month Standard Package, ...

Today, I logged into Novakid to schedule lessons for my son, which I had already paid for in full. However, when trying to set the class time, a message appeared stating I needed to repurchase the lessons. To my shock, all the lessons I painstakingly saved for—sacrificing other essentials for my chi...