Novakid canceled our prepaid class without reason, how can I get a refund?

Begin by signing into your Novakid parent account and examining your class history and notifications.

System updates or technical faults can cause automatic cancellations.

If no justification is provided, gather your payment and booking information for future reference.

Next, send an email to [email protected] or a message to +1 484-473-1060, explicitly mentioning the class day, time, and the email address associated with your account.

Request a refund for the canceled session or have the class rescheduled. Including a screenshot of your payment confirmation can help speed up the process.

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