Novakid canceled our prepaid class without reason, how can I get a refund?

About 10 months ago, I purchased an online English course through Novakid for my child. During enrollment, I was specifically told that payment was based on the number of lessons purchased, and that the time period shown in the system was merely a formality — what truly mattered was the number of le...

On September 19, 2025, I contacted Novakid’s WhatsApp support line to inquire about an English language course package for children — consisting of 4 lessons per week and a total of 96 lessons over 6 months. I was quoted a price of ₺5,306 per month. However, when I asked again about the same package...

I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...

I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...

I'm seriously disappointed with the communication—or lack thereof—from Novakid. I purchased a 12-week language course starting June 30, with three lessons scheduled per week. However, when I log into my account, the system shows that my subscription will end on August 20, 2025, which doesn’t align w...

Two weeks ago, I purchased individual English lessons for my daughter through Novakid. Despite clearly selecting one-on-one sessions during the sign-up and payment process, we’ve been directed exclusively to group classes from the very beginning. This is not what I paid for, and every month Novakid ...

I purchased 8 lessons through the Novakid app, but later decided to cancel my membership. However, the system wouldn't allow me to cancel it. Even worse, Novakid renewed my membership without asking for my permission and automatically withdrew money from my credit card. This kind of forced renewal ...

When I signed up for Novakid, it clearly stated that there was a 14-day free cancellation period. I intended to try the service for a month first, just to see if it was the right fit. However, without my clear consent, they signed me up for a 6-month automatic payment plan. Now, I can’t reach anyon...

In the last month and a half, my scheduled English lessons with my 6-month Novakid subscription have been consistently canceled, forcing me to continually reschedule. The ongoing interruptions have created significant difficulties in achieving any level of consistency or advancement in the lessons. ...

I had ₺1203 in bonus credits on my Novakid account, but the platform wouldn’t allow me to use them during payment. While Novakid always offers a 25% discount, they don’t let you combine this with bonus credits. If you try to use the bonus credits instead, the discount is significantly less than 25%....

Before purchasing the Novakid program, I received constant messages and reminders to subscribe. However, once I purchased the program, the support completely disappeared. Messages are ignored, there is no contact number available, and all the teachers are fully booked, making it impossible to schedu...

I have been paying for my Novakid membership every month without fail, yet for both October and November, I was not allowed to select lessons for a full week each time. Despite paying the full fee, they deny my access and claim I don’t have the right to choose lessons. I have been trying to explain ...

I want to cancel my Novakid membership, but I can’t find anyone to assist me. Despite multiple attempts, there is no response or contact available. Customer service offers no support, and there isn’t even a phone number to call. While they were quick to reach out during the signup process, they are ...

I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...