I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer?
Additionally, lessons are being ended early, leaving us dissatisfied. After one class, my child’s motivation was completely crushed because the teacher gave a low rating. This is unacceptable and deeply disappointing. Novakid’s approach has negatively impacted the learning experience, and I am requesting a full refund. Please address this issue promptly as I am extremely dissatisfied with your service.
I scheduled a trial lesson for my daughter with Novakid, and she was very excited. The platform kept sending me messages and emails leading up to the session, but just three minutes before the lesson was supposed to start, the teacher canceled it. This was incredibly disappointing, both for me and m...
I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any...
I purchased a Novakid lesson package on October 13, 2024, after a trial class. However, I immediately changed my mind the same day due to the price and reviews I later read. I tried to cancel right away, but there was no customer support number to call. No response on WhatsApp, and when I emailed, t...
I recently purchased a one-year Novakid subscription, but I will be cancelling it immediately due to an issue I encountered with their lesson credit system. While scheduling a lesson, I selected one Premium lesson to try it out. However, I later realized that two lesson credits were deducted instead...
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