I purchased an English lesson package from Novakid for my daughter. Unfortunately, we couldn’t attend the lessons due to our schedule, and no refund was provided for the unused classes. To make matters worse, after the package expired, Novakid renewed it and charged my card without my consent or any prior notice.
I chose Novakid assuming it was a reputable and professional company, but this experience has completely shattered my trust. I will be filing a formal complaint with the relevant authorities to seek justice. I also urge others to check their account and payment history carefully to avoid unauthorized charges. Novakid must refund my money immediately and address this issue responsibly.
My Novakid Standard Package membership started on March 24, 2025. After the initial six-month period ended, the membership was renewed without my cons...
I purchased 8 lessons through the Novakid app, but later decided to cancel my membership. However, the system wouldn't allow me to cancel it. Even worse, Novakid renewed my membership without asking for my permission and automatically withdrew money from my credit card. This kind of forced renewal ...
I had been using an online English lesson package from Novakid. After my six-month plan expired, I made sure to cancel the renewal, but on October 8, 2025, my membership was renewed automatically, and 2,860 ₺ was charged from my account without permission. Following this, I tried to contact Novakid...
I signed up for Novakid to support my son’s English learning journey, but unfortunately, he didn’t enjoy either the group classes or the one-on-one sessions. He couldn’t connect with the platform and quickly lost interest. Naturally, I decided to cancel our membership before the next billing cycle—b...
I purchased a 48-hour lesson package from Novakid, and everything was planned out in advance. We completed two lessons, but then I noticed that all scheduled times and teachers were arbitrarily changed without any consultation. How is it acceptable to make such changes without informing the customer...
Comments