Since 08.05.2023, since the products I bought from the Nespresso online store are missing and defective, I expect the customer service to deal with the issue and solve it. I emailed and called multiple times. Still no response or solution. What kind of customer relationship management is this? They really don't care. The attitude of an employee in customer service is not nice at all. They never help. when will it be resolved? What are they sending my missing order, why are they returning it. What kind of working concept is this? I am not happy at all. It is not clear when they will present a solution.
I placed a coffee order through the Nespresso call center on November 8, 2024. Despite providing my delivery address, my order was sent to a completely different person and address. After not receiving any notification about the delivery, I filed a complaint. The only response I received was that th...
Reaching Nespresso customer service is impossible. I waited on hold for 20 minutes, and no one picked up. I placed an online order, but I didn’t receive any confirmation email or shipping details. They charged me for the product, yet there has been no communication for three days—no messages, no ema...
On January 11, 2023, I bought the Nespresso f531 white model from the Valley branch in Istanbul. When I got it home and tried it, I found that it only made cold milk. I went to the IstinyePark store and got coffee from the same machine, but the milk temperature was different. On January 30, 2023, I ...
I bought two Nespresso thermoses in November. Despite only a few uses, the thermos was leaking and failing to keep my beverages warm. When I contacted customer service about this problem, they asked for a video and asked that I return the thermos for a refund. I called them several times after my re...
On August 28, 2023, I sent my Nespresso Creatista Pro, which was still under warranty, to the authorized Nespresso service with tracking number 301882296891 via Yurtiçi Kargo. 717,369 is the service request number. My coffee machine does not dispense hot coffee, and the amount dispensed is insuffici...
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