On May 26, 2025, I ordered a Deco brand battery-powered pruning machine from the EDC-IMPORT store on the N11 sales platform. Despite their "shipping the next day" slogan, the order was still marked as "being prepared" by June 3. I contacted the seller, who casually said the product wasn't in stock, without ever notifying me. I pointed out that the item was still listed for sale and that they hadn't offered the June 1–30 discount coupon. When I received a dismissive response like "Dude – Sir, there is no product," without even checking my name, I turned to N11 customer service. They called the store, which claimed it would ship after the holiday. I waited, but nothing happened. I ended up buying the item elsewhere, paying more in installments. N11 only offered a ₺100 coupon in return. Does that compensate for my installment difference, interest loss, and wasted time? And the product is still for sale! You and these sellers exist because of customer trust. Don’t let your popularity blind you—many marketplaces have shut down for less.
On December 23, 2024, I placed an order from the "IngcoTürkiye" store on the N11 site, which was active and open for sales at the time but is now closed. Despite the store's low rating (7.4), I assumed there wouldn’t be any issues and ordered the "Ingco HLNP28168 Needle Nose Pliers 160 MM." Before a...
I ordered a dryer from N11 on November 9, and here we are on November 23, with the order still marked as "order being prepared." When I reached out to N11 for help, they just advised me to get in touch with the seller myself. If I'm supposed to handle the issue with the seller on my own, what exactl...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I used the N11 shopping platform to make a purchase on March 6, 2024, using the order number 208574938432. From a store on the N11 website, I purchased two laptops. Everything about the product's exterior packaging was perfect. The moment I opened the box, I could tell everything was OK. But when I ...
I am experiencing several issues with the return process on N11. I initiated a return request on January 24, 2025, and the designated courier company, Kargoist, informed me that they would pick up the item from my address on January 27, 2025, with a scheduled appointment. However, the courier did no...
Comments