On November 2, 2025, I placed a bulk order of Ülker products through N11, and although the product description stated it would be shipped on November 4, 2025, it was not dispatched until November 6. Despite the promise of delivery within three business days, today is November 13, 2025, and it still has not been delivered. My order number is 203559283532. Due to the delay and lack of updates, I contacted customer service, but I was only told that my complaint had been forwarded and that I should wait a few more days. I have not received any follow-up since then. For this order, for which I paid ₺1396,27, I expect an apology for the inconvenience and request that my grievance be resolved. I want them to take responsibility for their shortcomings.
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
On August 11, 2025, I ordered a product titled “Snapbuy LED Lighted 4-Wheel Kids Roller Skate Shoes with Hidden Wheels Pink-Purple Size 34” from N11.com, paying ₺1864.10 (Order No: 206831856533). The product was supposed to be delivered within 15 business days, but despite the time passing, it has s...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
Back on March 22nd, 2024, I made a purchase on N11 for a waterproof jacket. It cost me ₺284.99, but luckily I had a discount coupon to use. The price was originally ₺650. After my order was confirmed and already in the "preparing" stage, I received a notification on March 26th, 2024, at 3:23 PM, sta...
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