I would like to file a complaint regarding the Canon Maxify GX70 printer I purchased on April 11, 2025, from the seller 'Hızlı Kartuş' via N11. The printer had several issues, including ink leakage and the inability to print A5 documents. Due to these problems, I requested a return. However, during my discussions with the seller, I was told that a service form was required for the return, even though no such condition is stated in N11’s return policy. This situation violates my consumer rights and has caused me to suffer. I was contacted by a representative named Ms. B**** regarding record number 26671598 on N11, who provided misleading information clearly intended to protect the seller. She treated the return of a defective product as if it were abnormal. When we informed the seller we would return the product, they never mentioned that a service form would be required. We completed the return in accordance with the policy. I demand that this issue be resolved and that my grievance be addressed properly.
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc...
I purchased a Canon Pixma G3416 Multifunction Photoink Inkjet Printer from n11.com and canceled the order on the same day. However, on October 23, 2025, the canceled order was sent out for delivery to me via DHL. Although I informed N11 about the situation, the courier company requested a return cod...
I purchased a laptop, which was stated to be under warranty, from the seller "Koyuncu İletişim" through the N11 platform with order number 206418454737. The product was delivered to me with a broken screen. When I returned it, the seller refused to take responsibility and demanded that a report be f...
I bought a product from dgnteknoloji (B**** D****) on 17.11.2023 via the N11 website, hoping for an easy transaction with a trusted seller. Regrettably, after a mere 3 months, the product experienced a malfunction, forcing me to return it for either a control, exchange, or refund. I immediately retu...
I ordered an HP W1A66A LaserJet Pro M304A Mono Laser Printer from the EsilToner shop on the N11 platform. Although I submitted a request to return my order, N11 took a long time to review my cancellation request. I requested a return and refund within my legal period. I have ordered from many other ...
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