On August 6, 2025, I purchased shampoo via N11 under order number 206462286535. Although I specified my delivery address as Bartın, the product was delivered to another person named O*** Y******* in Aksaray. The account I logged into with my phone number 5365****66 was closed, and during this process, I suffered due to a security breach. As soon as I noticed the issue, I returned the product and canceled the order before it was out for delivery; however, it was still delivered to that individual. I contacted N11 customer service at 0850 333 00 11, but they said they could not assist me and that I should speak with my bank. My bank stated that the refund must be issued by the company. Company representatives told me there was nothing they could do and offered no solution. I have applied to the Consumer Arbitration Committee. Since the product never reached me and there was a clear security lapse, I request N11 to refund the ₺1,230 credit card payment. I expect this issue to be resolved urgently.
On February 13, 2024, I ordered a car stop product from N11 with order number 206471826435. Upon receiving the product, I realized that it was not compatible with my car. I immediately contacted the seller to initiate a return and refund. Unfortunately, the seller and I were unable to reach an agre...
I purchased two Glint 100 Percent Herbal General Cleaner Mold Oven Grill Cleaner Degreaser Solvent 1 L products from N11 on February 15, 2025, with order number 202461675838. Only one was delivered on February 19. I first contacted the store on the same day and also reported the issue to N11 via liv...
On February 13, 2025, at 2:15:37 AM, I purchased a product from N11 using a shopping loan through Yapı Kredi Bank. I canceled my purchase on the same day at 9:34 AM. Fearing that interest would be charged if the refund process took too long, I deposited money into my bank account and paid off the sh...
On July 11, 2024, an order was placed on my N11 account without my knowledge, using the credit card registered on the site, and was shipped to an address in Sırnak Cizre. The individual who placed the order initially used my personal address, then canceled it and reordered using their own address, c...
On November 2, 2025, I placed a bulk order of Ülker products through N11, and although the product description stated it would be shipped on November 4, 2025, it was not dispatched until November 6. Despite the promise of delivery within three business days, today is November 13, 2025, and it still ...
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