On June 13th, I placed an order with the number 204631751738. As the order had not been delivered by June 20th, I contacted the seller, and following their guidance, I submitted a refund request. However, the refund has still not been processed as of June 25th. As a result, on June 25th, I contacted N11 customer service via live support and explained that the product was purchased using credit card reward points. I also stated that since the refund has not yet been completed, the expiration date of my reward points is approaching, and therefore the refund must be handled urgently. A support ticket was created during this communication, but I have not yet received any response. I firmly believe that the item was lost during shipping, which I also clearly expressed to the customer representative. I emphasized that I should not be held responsible for a lost shipment and that the refund process should be finalized immediately. I kindly request that the refund be processed without further delay.
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
Despite being within my 14-day return window, N11 has failed to accept the return for my order #203655165313. I've been a loyal N11 customer, but this experience has pushed me away. Their customer satisfaction is non-existent; it's impossible to reach a representative or get any assistance. I won't ...
I used N11 to place an order on October 4, 2024. The order number was 203696614931. Even though I hadn't received the package, I got an email telling ...
I placed a bracelet order through a seller on the N11 website. Before the item was even shipped, I submitted a return request. At first, the seller refused, then later accepted it. They told me I needed to contact customer service for the return process. They said the return would be processed only ...
The order number 209852339433, placed on February 28, 2024, from N11.com, still hasn't been shipped. We've reached out to the seller through the "Ask a Question" section, but haven't received any response. Despite contacting N11 customer relations 5-6 times, we've been repeatedly assured that the ma...
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