I purchased a Goodyear Efficient Grip car tire through N11 with order number 202261495534. The payment was successfully charged to my card, but two days later, N11 canceled my order, claiming the product was out of stock. However, on the same day, I bought three of the same tires from another platform, Pazarama, and they were delivered without any issue. When I contacted N11 customer service after the cancellation, they confirmed that the item was unavailable. Yet, on the day I placed my order, the tire was priced around ₺3100 across all websites, and now the price has increased to ₺5000 both on N11 and other platforms. I strongly believe my order was canceled because of the price increase. The refund was only processed today. To resolve my grievance, I request that the tire be supplied to me at the original order price of ₺3100.
I purchased an item from the N11 store on January 20th, and it still hasn't arrived (today is March 6th). Despite my repeated attempts to cancel, I've been told that the item cannot be canceled because it's already in transit. Today, they called me, saying they needed to cancel the order because the...
On February 2, 2024, I placed an order for a whiteboard on the N11 shopping website. The order number is 205167174430 and it cost ₺1,900. I have made the payment. My order was canceled on 05/02/2022 because the store couldn't provide the product. Surprisingly, the product that was previously unavail...
I ordered 4 winter tires dated 2024 from the seller LASTİK_bayii on the N11.com shopping platform. However, one of the tires was delivered with a 2022 date. When I informed the seller about the incorrect product and requested an exchange, they responded by saying, “We don’t have such a product; you ...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
On July 18, 2024, I placed an order from the FLO store on the N11 shopping site, purchasing five items. One of the items, a pair of Camper shoes, was canceled 24 hours later on July 19, 2024, around 6:00 PM, with the reason given as "product out of stock." However, I was not notified of this cancell...
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