I purchased a fondue machine through n11 online shopping, and after receiving the product, I noticed that its size was completely different from what was shown in the advertisement picture, making it unusable for my expectations. I contacted n11 and the seller to report that the product did not match the advertised size, and they told me they were checking the situation, but no action has been taken and no concrete solution has been offered since then. Because the product does not match the advertised size, I request a full refund for this purchase and the cancellation of the order. I kindly ask that my refund be processed as soon as possible and that I be informed of the result.
On February 12th, I purchased a built-in appliance set from the brand Ferre via N11. However, due to reviews about the product made before the shipment arrived, I requested a return without accepting the product. I contacted the logistics company for this purpose. They provided me with a new trackin...
The bike pad order was mismanaged, and instead of a bike pad, a motorcycle pad was sent. When I attempted to return the product, the seller store refused to accept the wrong product, acting as if I had mistakenly ordered a bike pad and received a motorcycle pad due to my own error. I provided all th...
I purchased a Canon Pixma G3416 Multifunction Photoink Inkjet Printer from n11.com and canceled the order on the same day. However, on October 23, 2025, the canceled order was sent out for delivery to me via DHL. Although I informed N11 about the situation, the courier company requested a return cod...
I'm submitting a complaint against N11 for selling used items while advertising them as new. I bought something that came without an invoice, packaging, or warranty, and it was obviously not in new condition. I’ve tried contacting N11 several times, but I still haven’t gotten any help. They won't gi...
I attempted to return a product I bought from N11, but the seller refused the return, and I never received the product back. I have been waiting for a solution ever since. When I reach out to the seller, they send me to N11's customer service, but then N11's customer service tells me to contact the ...
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