On March 13, 2026, I purchased a tunic made of jersey fabric from the Manuka store at Konya Enntepe Shopping Mall. After using the product for only one day, the fabric developed severe pilling. Because of this, I returned to the store on March 14, 2026 to request a refund. My receipt number is 041, as shown on the receipt issued at the register.
When I applied for a refund due to the fabric pilling and poor quality, the store staff told me that they could not accept a return or exchange because the tag had been removed. They said the only option was to send the product for inspection, which would take 21 business days.
Being forced to deal with such a long and burdensome process for a product that showed clear quality issues after only one day of use is a serious inconvenience from a customer’s perspective. I believe that the pilling occurring so quickly indicates a manufacturing or fabric quality defect.
For this reason, I request that the inspection process be completed without unnecessary delay and that the refund for this defective product be issued to my credit card.
I also ask that this negative experience be resolved properly and that the company take the necessary care to prevent similar issues from happening to other customers in the future.
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