I placed an order with Moodxa via TikTok Shop on February 2, 2026, for a multicolor 8-piece track suit set, with order number ORDERmoodxa260203073942354, to be delivered to Clarksville, Tennessee, USA. Despite paying in full, I have still not received my order. According to the information provided to me, the order was supposedly shipped/delivered twice, first on 02/03/2026 and again on 03/11/2026. However, neither I nor any of my neighbors have received the package on either occasion. I have screenshots as evidence of these claimed shipments. When I contacted Moodxa/TikTok Shop customer service about not receiving my order, they only sent tracking information. The first tracking had detailed dates, but the second “reshipment” was only shown as a simple screenshot without the same level of detail, which further reduced my confidence in the process. Since my order has not been delivered to me at all despite two alleged shipments, I request a full refund for this purchase as soon as possible. I am sharing this complaint so that my payment is returned and this issue is resolved promptly.
My name is Tiffany Gibbs, and I placed an order from the brand/seller Moodxa on 01/26/2026 for eight two‑piece fitted joggers with jackets in different colors, at a price of $24.99 each. The shipment was sent to my address at 1527 West **nd Street, Jacksonville, Florida, 322**. Although I waited for...
I placed an order on the Levi's website on January 22, 2026. The shipment appears in Track 718 with the tracking number ZZEX250920084068YQ. According to the tracking information, the package was supposedly delivered on February 14, 2026, but I never received anything at my address. Despite the fact ...
On October 25, 2025, I placed an order for a wardrobe cabinet on the website Track718. I paid approximately €56 by credit card, and I was given the order number YH251880700951CN. However, even though more than a month has passed, the product has still not been delivered to me. When I tried to conta...
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On December 14, 2025, I placed an order worth approximately €2,000 through Track718. The product was supposed to be delivered to Malatya, Turkey. I waited for around 20 days for the delivery, but no shipment ever arrived. When the delivery did not take place, I checked the tracking page on the webs...
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