I purchased the Mustela SPF50 Sun Stick from an authorized pharmacy just a week ago for my daughter, paying a premium price for what I believed to be a quality product. Unfortunately, the product’s mechanism broke within one week of purchase. Despite carefully turning the bottom dial as instructed, it no longer functions, making the sun stick completely unusable.
Since we are currently on vacation, I could not immediately return to the pharmacy where I purchased it. After researching the issue, I discovered that many other consumers have reported the same defect, suggesting this may be a recurring manufacturing problem. This is very disappointing, especially for a product intended for children’s sensitive skin.
I already have two additional Mustela sticks at home, and I sincerely hope they do not develop the same defect. I kindly request that the company replace my defective sun stick with a working one as soon as possible.
I purchased the Mustela SPF 50+ sunscreen stick from a pharmacy recently, paying a high price for what I believed would be a safe product for my family. Unfortunately, from the very first use, the stick’s mechanism was broken. No matter how many times I tried turning it in either direction, the prod...
About a month ago, I bought the Mustela SPF 50 stick sunscreen from a pharmacy, trusting its convenience and reputation for quality. However, after using it just three times, the twist-up mechanism completely failed. Now, I can’t use the product at all, even though nearly the entire stick remains in...
Hello, About three months ago, I purchased the Mustela SPF 50 Sun Stick from a local pharmacy. After just a few uses, the product's twist-up mechanism stopped working entirely. It no longer rotates, which makes it impossible to access or apply the sunscreen — the product is stuck inside the tube. I...
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