I bought a Mustela stick cream from a local pharmacy, expecting quality and reliability — especially given its high price for such a small-sized product. Unfortunately, after just one use, the stick mechanism completely stopped working. It no longer twists up, making it impossible to use the rest of the product.
This is incredibly disappointing. Am I supposed to throw away an expensive product after a single use? There’s no visible damage — it just won’t rotate. I’ve tried everything, but the mechanism seems completely stuck. For a brand that markets itself as premium and baby-safe, this level of product failure is unacceptable.
Mustela was a brand I trusted for all my baby’s skincare needs. But now I feel genuinely let down. I’ve been left with an unusable product and no explanation. I’m asking Mustela to either replace the faulty stick or offer a refund. I shouldn’t have to bear the cost of a product failure that wasn’t my fault. Please address this issue promptly and ensure your packaging matches the quality your brand promises.
A new product was supposed to be provided regarding my complaint, but I have not received it yet. I have not received any response about the delay from the authorized person either.
I purchased the Mustela stick sunscreen expecting the convenience and quality the brand promises. However, after using it just once, the twist-up mechanism stopped working entirely for no apparent reason. Now, I can’t access the product at all—it’s completely unusable. This is extremely disappointi...
About a month ago, I bought the Mustela SPF 50 stick sunscreen from a pharmacy, trusting its convenience and reputation for quality. However, after using it just three times, the twist-up mechanism completely failed. Now, I can’t use the product at all, even though nearly the entire stick remains in...
I purchased the Mustela SPF 50+ sunscreen stick from a pharmacy recently, paying a high price for what I believed would be a safe product for my family. Unfortunately, from the very first use, the stick’s mechanism was broken. No matter how many times I tried turning it in either direction, the prod...
Hello, About three months ago, I purchased the Mustela SPF 50 Sun Stick from a local pharmacy. After just a few uses, the product's twist-up mechanism stopped working entirely. It no longer rotates, which makes it impossible to access or apply the sunscreen — the product is stuck inside the tube. I...
Comments